Right to Safety
Means right to be protected against the marketing of goods and services, which are hazardous to life and property. The purchased goods and services availed of should not only meet their immediate needs, but also fulfil long term interests.
Before purchasing, consumers should insist on the quality of
the products as well as on the guarantee of the products and services. They
should preferably purchase quality marked products such as ISI,AGMARK, etc
Right to be Informed
Means right to be informed about the quality, quantity,
potency, purity, standard and price of goods so as to protect the consumer
against unfair trade practices.
Consumer should insist on getting all the information about
the product or service before making a choice or a decision. This will enable
him to act wisely and responsibly and also enable him to desist from falling
prey to high pressure selling techniques.
Right to Choose
Means right to be assured, wherever possible of access to
variety of goods and services at competitive price. In case of monopolies, it
means right to be assured of satisfactory quality and service at a fair price.
It also includes right to basic goods and services. This is because
unrestricted right of the minority to choose can mean a denial for the majority
of its fair share. This right can be better exercised in a competitive market
where a variety of goods are available at competitive prices
Right to be heard
Means that consumer's interests will receive due
consideration at appropriate forums. It also includes right to be represented
in various forums formed to consider the consumer's welfare.
The Consumers should form non-political and non-commercial
consumer organizations which can be given representation in various committees
formed by the Government and other bodies in matters relating to consumers.
Right to Seek redressal
Means right to seek redressal against unfair trade practices
or unscrupulous exploitation of consumers. It also includes right to fair
settlement of the genuine grievances of the consumer.
Consumers must make complaint for their genuine
grievances.Many a times their complaint may be of small value but its impact on
the society as a whole may be very large. They can also take the help of
consumer organisations in seeking redressal of their grievances.
Right to Consumer Education
Means the right to acquire the knowledge and skill to be an
informed consumer throughout life.Ignorance of consumers, particularly of rural
consumers, is mainly responsible for their exploitation. They should know their
rights and must exercise them. Only then real consumer
protection can be
achieved with success.
Karnataka State Consumer Disputes Redressal Commission website
CONSUMER HELP LINE 1800-425-9339
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Sahakara sindhu
Consumer sector
For more details contact :
D.C Devraj(In charge),
JRCS (Consumer & Marketing) ,
Contact No :080-22261875 ,
Email : addlrcs-cm-ka@nic.in
B.Jayaprakash(In Charge),
ARCS (Consumer & Marketing) ,
Contact No :080-22269636/37 Ext : 224 ,
Email : arcs-cons-ka@nic.in
The role of the co-operatives in service sector is quite
significant, although there is stiff competition from the private sector the
co-operatives in the service sector are rendering significant and remarkable
services to the people.
In Karnataka Consumer Co-operatives are working in 3 stages
viz.,
The Karnataka State Co-operative Consumers Federation Ltd.,
Bangalore at State level.
The District Central Co-operative Wholesale Stores at
District level
The Primary Consumer Co-operative Societies at Primary
level.
1. THE KARNATAKA STATE COOPERATIVE CONSUMER'S FEDERATION, BANGALORE.,
Itis a State level Co-operative Institution registered in
the year 1964 and has 24 members. The Federation is running 7 Janatha Bazaars
at Bangalore. 5 branches in other Districts, 7 KSCCF branches in other
Districts and 8 Medical shops.
KARNATAKA STATE COOPERATIVE CONSUMER'S FEDERATION LTD.,
No.4, Pampamahakavi Road , Chamrajpet, Bengaluru-560018.
Email ID :ksccf_jb@yahoo.com
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CONSUMER HELP LINE 1800-425-9339
